DAKS provides a flexible, reliable platform for convening teleconferences on either a scheduled or ad hoc basis, among, for example: - teams responding to critical incidents
- people seeking and providing assistance
- headquarters and branch offices personnel
- virtual project team members
- physicians and other expert consultants
Defining Conferences
There is great flexibility to define each conference with unique parameters and behavior. These include: Conference Types: - Preset Conferences - Conferences established for a preselected group of subscribers.
- Meet-Me Conferences - Subscribers are given an access code and an dial-in number to participate in a conference.
- Progressive Conferences - Conferences established ad hoc with subscribers added incrementally by a user.
- Emergency Conferences - Special Preset conferences with priority, alarm and triggering attributes defined for response to critical events.
Conference Parameters: - Conference name
- Subscribers with individual rights, access conditions and initial status who can participate in the associated conference when it's activated
- Access codes and identification numbers for:
- starting the conference
- active conference participation
- passive conference participation (listening only)
- Security control via PIN requirement
- Priority
- Duration
 Initiating Conferences
DAKS provides flexible triggering mechanisms for initiating Conferences. A Conference can be triggered: - From a telephone
- From a DAKS Operator workstation
- By schedule
- By external agency
- Switch closures/electrical contacts
- External systems interfaces
- Via integrated applications such as attendant consoles, dispatch consoles & trading turrets or emergency notification management systems
Emergency Conferences
When a crisis strikes, immediate collaboration among incident response personnel is critical to an intelligent and swift response. DAKS supports emergency conferences with advanced features, including: - Any combination of automated dial-out and dial-in participants
- Recurring call attempts to dial-out participants if first number is busy
- Leverage enhanced CorNet-NQ features, such as:
- Variable ringing signals - normal, urgent, alarm
- Station busy strategies:
- Intrusion or emergency-intrusion with neutral announcement
- Camp-on / call waiting
- Forced release
- Trunks busy strategies:
- Intrusion with neutral announcement
- Forced release
- Redirection override strategies:
- Ignore call forwarding
- Ignore pickup groups
- Ignore do-not-disturb
- Override executive/secretary configurations
- Automatic speakerphone activation
- Two-line scrolling text display on system phones
- Priority setting to arbitrate allocation of resources
- Conferees can be added via “no hold” feature
- Conference persists even if the caller disconnects prematurely
- Output of the phone number of the emergency caller and his current position on the display of all alerted handsets
- In case of several simultaneous emergency calls:
- Substitute conferences can be activated, or
- Other callers can be automatically included in the existing conference
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