Privacy Policy

Effective Date: June 1, 2024

This Privacy Policy outlines how Impact Technologies Inc. ("we," "us," or "our") collects, uses, and discloses information about users of our applications including DAKS, Optic for Voice Networks, OnTraQ and Traffic Analyst ("Applications").

Information We Collect - We collect several different types of information for various purposes to improve our Applications and service to you.

Personal Information
While using our Applications, we may ask you to provide certain personally identifiable information that can be used to contact or identify you ("Personal Information"). Personally identifiable information may include, but is not limited to:

Email address
Name
Company name
Job title
Phone numbers
Billing address

Usage Data
We may also collect information about how you access and use the Applications ("Usage Data"). This Usage Data may include information such as your device type, operating system, IP address, browsing times, pages viewed, features used, and other diagnostic data.

Third-Party Data
We may also collect information from third-party sources. This information may include demographic data and additional data about your business to improve our service offerings.

Use of Collected Information - We use the collected information for various purposes:

To provide and maintain the Applications
To improve and personalize the Applications
To develop new features
To provide customer support
To send you marketing and promotional communications, which you can opt-out of receiving by following the instructions in those communications
To analyze how the Applications is used
To comply with any legal obligations

Data Retention - We will retain your Personal Information for as long as necessary to provide you with the Applications and fulfill the purposes described in this Privacy Policy. We will also retain and use your Personal Information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Transfer of Data - Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

Your Rights - If you are a resident of the European Union (EU) and European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). You have the right to request access to your Personal Information, rectification of inaccurate data, erasure of your data, and restriction of processing of your data. You also have the right to data portability and to object to processing of your data. If you wish to exercise any of these rights, please contact us.

Security - The security of your information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Website - Impact Technologies, Inc. maintains this site (www.impacttech.com, hereafter referred to as the "Site") for your personal information, education and communication. Your access to and use of the Site is also subject to the following terms and conditions and all applicable laws.

Copyright, Trademark and Other Intellectual Property Rights
You should assume that everything you see or read on this site is copyrighted unless otherwise noted. Impact neither warrants nor represents that your use of materials displayed on the site will not infringe rights of third parties not owned by or affiliated with Impact.

Privacy, Communications and Personal Information
As part of the services offered through the Site, Impact may collect certain personal information from you. Impact will never intentionally disclose this information to any third party without your consent, for any purpose, except in the event that such disclosure is required by law or legal process. Impact will take all reasonable steps to protect the security and confidentiality of your personal information. Any posting of submissions to the Site will not include personal identification or other personally identifiable information. Any communication or material you transmit to or through the Site by electronic mail or otherwise, including any data, questions, comments, suggestions, or the like is, and will be treated as, non-confidential and nonproprietary. If you submit a question or comment, you consent to its posting on the Site and its use, dissemination and copying by Impact. You further consent to allow Impact to edit any submissions for clarity, style and length prior to posting. Impact retains absolute discretion and control concerning what materials are posted on the Site.

Content, Links and Warranty Disclaimer
While Impact uses reasonable efforts to include accurate and up-to-date information in the Site, Impact makes no warranties or representations as to its accuracy. Impact assumes no liability or responsibility for any errors or omissions in the content of the Site.

Your use of and browsing in the Site are at your risk. Neither Impact nor any other party involved in creating, producing or delivering the Site is liable for any direct, incidental, consequential, indirect or punitive damages arising out of your access to, or use of, the Site. IMPACT DOES NOT WARRANT THE ACCURACY, COMPLETENESS OR CORRECTNESS, TIMELINESS, OR USEFULNESS OF ANY OPINIONS, ADVICE, SERVICES, MERCHANDISE OR OTHER INFORMATION PROVIDED THROUGH THE SITE OR ON THE INTERNET GENERALLY. IN NO EVENT WILL Impact BE LIABLE TO YOU OR ANYONE ELSE FOR ANY DECISION MADE OR ACTION TAKEN BY YOU OR ANYONE ELSE IN RELIANCE UPON THE INFORMATION PROVIDED THROUGH THE SITE. Without limiting the foregoing, everything on the Site is provided to you "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Check your local laws for restrictions or limitations regarding the exclusion of implied warranties. Impact also assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing the Site or downloading of materials, data, text, images, video or audio from the Site.

Changes to This Privacy Policy - We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us - If you have any questions about this Privacy Policy, please contact us by email: customerservice@impacttech.com.