Easy to Use, Easy to Implement, Easy on Your Budget. OnTraQ Plus, the latest contact center desktop tool from Impact Technologies, gives agents and supervisors access to critical data and analytics at a price you can afford.

Contact center supervisors have always relied upon OnTraQ for its user customizable dashboard combining real-time and historical analytics with control of agent work state. The powerful dashboard is delivered with plug ‘n play implementation and license costs that allow access for all your management team.

Now, with OnTraQ Plus, these same capabilities are extended to the agent desktop, featuring a best-in-class customizable user interface. No Professional Services are required to implement or maintain. View live step-by-step call progression side by side with the customer journey. And, with your TCO cut in half, you can provide this advanced contact center functionality to your entire enterprise, not just a small part of it.

Impact Technologies is proud to be a Cisco Solution Partner and will be in Las Vegas next week for Cisco Live! Stop by the Solutions Showcase and talk to the experts. Your frustrations with endless reporting challenges, complicated implementation projects and budget busting projects are over!

Strong Start. Smart Performance. Solutions with Impact.

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