Did you know that a route error may not just cost you thousands of dollars but could also consume all your call channels and dramatically impact your call performance. 

Whether to optimize response to critical incidents or simply improve routine business workflows, your organization can extend notifications, communications and conferencing among disparate two-way, land mobile radio systems and your telephone network. 

How difficult can it possibly be to assure that when someone in your organization picks up a phone, the call completes and the quality is good? More challenging every day, it seems! Having the visibility into what the problems could be is your first step forward. At Impact, we call that Total Caller Experience^®.

Waiting for someone to discover and report a problem can sometimes be too late. TTX deployed DAKS to automatically dispatch on-call engineers when mission critical servers fail. 

Communications-enabled business processes (CEBP) automate communication and collaboration activities into your business workflows to minimize the delays, miscommunications and omissions that often occur in routine business processes and, more importantly, when responding to critical incidents or crisis situations. But, what do you need to look for in a CEBP solution?  What features and characteristics are important?